DELIVERY INFORMATION
We offer free delivery for all orders within the UK. We are not currently shipping to outside of the UK.
All orders are delivered via Courier and should be received within 3 to 7 working days.
In the event the item is out of stock we will notify you within 5 working days via email.
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During the current pandemic the following steps are taken at the delivery stage:
The parcel will be placed on the doorstep.
The courier will knock on the door and maintain a 2-meter distance
Whilst extra precautions are taken over Coronavirus, you will not be required to provide a signature.
Your name will be taken and input into the signature field
If no one answers door – you will receive a delivery notification card in the normal manner and the parcel will be returned to base.
RETURNS AND REFUNDS POLICY
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The team at Guildford Skin hope that you are delighted with your purchase. In the circumstances that you are not completely satisfied with your product, we are happy to offer an exchange of goods, or a refund, if the item is returned to us within 14 days, in its original packaging, undamaged and unused.
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Alternatively if you wish to cancel an order placed online, please contact emai usl within a period of 14 working days of receiving your order. Once we have received the returned goods, a refund will be processed minus the original delivery charge. The cost incurred for returning the parcel will not be reimbursed and will be the responsibility of the customer unless the item is damaged or faulty or supplied incorrectly. If any of the these apply, then the return cost will be reimbursed along with the product cost.
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Guildford Skin cannot be held responsible for goods that do not reach the returns department and therefore suggest a signed for or recorded delivery is selected.
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Our email address for returns is info@guildfordskin.co.uk
Full details on our returns policy can be found in our Terms and Conditions
Our Returns Policy does not affect your statutory rights.