Privacy and Cookies Policy
Effective date: October 05, 2018
Policy key definitions:
"I", "our", "us", or "we" refer to the business, RASA Academy Ltd.
"you", "the user" refer to the person(s) using this website.
GDPR means General Data Protection Act.
PECR means Privacy & Electronic Communications Regulation.
ICO means Information Commissioner's Office.
Cookies mean small files stored on a users computer or device.
Registered Address: 36 The Riding, Woodham, Surrey, GU21 5TA
Data controller: Jalpesh Patel
ICO registration number: ZA514345
Data Protection Officer (DPO): Jalpesh Patel
The DPO is responsible for all issues related to data protection and privacy and can be contacted at firstname.lastname@example.org.
Information/data Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal data is any information that would allow you as an individual to be identified. Therefore if you cannot be identified from the data it is deemed anonymous. Please notify us of any changes in your personal data as it is important that it is accurate and up-to-date.
Information you provide us
This includes any information you give to us. This can be from forms filled online, telephone conversations, e-mail etc. This also includes information you provide to us when you:
Enter your details to be notified about future treatment days
Subscribe to our newsletter or marketing database
Book an appointment online
Purchase products online
Participate in forums/online discussions or associated social media platforms
Fill in details for a survey
Notify us of an issue with the site
This information can include: your first name, last name, company name, address, date of birth, phone number, financial information, medical history and biometric data.
We require your consent to use and process the data above.
Information we collect about you
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
RASA Academy uses the collected data for various purposes:
To provide and maintain the Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer care and support
To monitor the usage of the Service
To register you as a client, supplier or delegate
Receiving our digital content
To supply services to you or you to supply services to us
Manage payments and charges
Collect and recover money that is owed
To run, protect and improve our business (includes, data analysis, testing, maintenance of the system, troubleshooting, provision of support, hosting and reporting data)
To allow to take place in a competition or undertake a survey
Requesting for you to leave a review or partake in a survey
To request feedback that can help improve our service provision
To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located and processed by staff outside of European Economic Area (“EEA”), your country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.
Disclosure Of Data
RASA Academy may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of RASA Academy
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Piwik or Matomo
Mixpanel is provided by Mixpanel Inc
You can prevent Mixpanel from using your information for analytics purposes by opting-out. To opt-out of Mixpanel service, please visit this page: https://mixpanel.com/optout/
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Rights under the GDPR
The GDPR provides the following rights for individuals:
The right to be informed
The right of access to records – Please contact email@example.com
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.
By email: firstname.lastname@example.org