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Cancellations and Refunds Policy

Effective Date: 30th January 2024

Thank you for choosing The Skin Clinics for your aesthetic needs. We appreciate your custom and want to ensure your satisfaction with our services. Please read the following refund policy regarding deposits paid for our treatments.

1. Deposit Requirement:

  • To secure an appointment, a deposit is required upon booking. The deposit amount will be communicated to you during the booking process.
     

2. Cancellation and Refund Requests:

  • If you need to cancel the appointment, please notify us as soon as possible. Cancellation requests must be submitted in writing via email to info@theskinclinics.co.uk

  • Refund requests for the deposit will be considered under the following circumstances:

    • Treatment unavailable: in the rare event that The Skin Clinics is unable to fulfill the treatment, a full refund of the deposit will be issued.

    • Cancellation within 48 hours: If you cancel the appointment 48 hours or more before the scheduled date, you will be eligible for a full refund of the deposit.

    • Cancellation within 48 hours of your appointment: Cancellations made within 48 hours of the scheduled appointment may not be eligible for a refund, and the deposit will be retained to cover administrative and reservation costs.
       

3. Refund Processing:

  • Refunds, if approved, will be processed within 10 business days after receiving the written cancellation request.
     

4. Non-Refundable Circumstances:

  • The deposit is non-refundable under the following circumstances:

    • No-Show: If you fail to show up for the appointment without prior notice.

    • Late Cancellation: If the cancellation request is not received within the specified notice period.
       

5. Rescheduling:

  • In some cases, we may allow you to reschedule the appointment instead of canceling, subject to availability.
     

6. Contact Information:

7. Changes to this Policy:

  • The Skin Clinics reserves the right to modify or update this refund policy at any time. Any changes will be effective upon posting to our website.

  • By engaging with our services and paying the deposit, you acknowledge that you have read and agreed to the terms of this refund policy.

Thank you for choosing The Skin Clinics. We look forward to providing you with excellent service.

The Skin Clinics

info@theskinclinics.co.uk

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